For remote work, try starting with trust July 16, 2020 If your team is new to remote work, spend as much time setting up an environment based on trust as you are setting up technical tools to make it possible. Read more → of
The problem might not be COBOL July 10, 2020 The government’s problem isn’t using old code or older programming languages. The problem is often that they’re using code that wasn’t designed to meet the needs of people who use it. Read more → of
What does product thinking look like at Search.gov? June 30, 2020 Search.gov is an enormous opportunity to improve interactions between government and the people it serves. However, like any tech product, there is more to build than we have resources for. Read more → of
How to create an inclusive user research environment June 18, 2020 As researchers, we’re on the front lines of understanding the people who use our services, and that means we need to be inclusive in how we conduct our research. Read more → of
Ad Hoc, Fearless, and Ellumen win contract to continue support of Blue Button 2.0 June 09, 2020 The Blue Button 2.0 program is a pivotal part of the move towards a more interoperable healthcare system that will give people more control over their healthcare data. Read more → of
Ad Hoc statement on Black lives matter June 01, 2020 We at Ad Hoc denounce police violence, intimidation, and oppression, which is antithetical to a free, equitable democracy. Read more → of
Accessible design for cognitive considerations May 27, 2020 It’s important for designers and developers to consider the more nuanced difficulties that “thinking” disabilities and impairments can cause for users. Read more → of
How to keep your research practice going in a remote world May 12, 2020 Instead of hitting pause on user research plans, now is the time to understand the benefits of remote research. Read more → of
Accessibility Camp 2020 April 20, 2020 This January, 33 Ad Hoc team members came together in sunny Orlando, Florida for the first Ad Hoc Accessibility Camp, a three-day gathering to learn and practice making our services more accessible. Read more → of
Modernizing how Medicare beneficiaries find and enroll in coverage April 09, 2020 Our approach to the Medicare Plan Finder was to build a tool and process that would allow us to continuously improve what we provided to beneficiaries and those who support them. Read more → of
Ad Hoc wins contract to continue support of HealthCare.gov February 25, 2020 Ad Hoc is honored by CMS’s continued trust in our team, and we’re thrilled to continue putting our team’s skills towards creating an intuitive and reliable experience for people signing up for healthcare. Read more → of
Four myths about applying human-centered design to government digital services February 20, 2020 While human-centered design (HCD) is gaining traction, its underlying concepts are sometimes misunderstood. This can mislead teams into thinking they’re working in a human-centered way when in fact, their work is largely driven by requirements. Read more → of