Insights

Expanding the possible with the Find Local Help tool

June 20, 2019

Find Local Help is a tool from Healthcare.gov that connects people to in-person, one-on-one help signing up for health insurance. In 2017, CMS contracted with Ad Hoc to improve the performance and user experience of the tool.

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A case for incremental change and accessibility

June 18, 2019

As we consider accessibility, we also need to keep in mind the impact of disruptions, particularly for audiences who rely on predictability and for whom recreating their accommodations can be a painful process.

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Prototyping the Ad Hoc Hotel & Casino

June 13, 2019

We used this scenario to introduce people to the human-centered, service-design-rooted processes we employ to understand a problem, learn quickly, and adjust.

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Three Ad Hoc-supported projects win FedHealthIT awards

June 11, 2019

The Centers for Medicare & Medicaid Services won for their work on the Beneficiary Claims Data API and the Federally Facilitated Marketplace Cloud Migration, while the Department of Veterans Affairs won for Lighthouse, their API program.

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Product management at Ad Hoc

May 31, 2019

At Ad Hoc, we define product management as “the practice of shipping the right things, given business goals, user needs, and constraints.” It’s a discipline, not a process, for maximizing value.

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Successful procurements are built on strong relationships

May 30, 2019

My theory is that a more relationship-based approach would better enable the government to have success on technology procurements than the seemingly distant and transactional relationship that appears to often exist in traditional procurement.

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New services from the Ad Hoc Innovation team

May 23, 2019

Today, we’re excited to announce that Ad Hoc is launching a new set of services from our Innovation team.

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Ad Hoc wins place on Medicare Payment System Modernization BPA

May 17, 2019

Earlier this month, the Centers for Medicare & Medicaid Services (CMS) awarded Ad Hoc a place on the Medicare Payment System Modernization (MPSM) Blanket Purchase Agreement (BPA).

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Becoming stewards of the social infrastructure

May 03, 2019

As an organization committed to improving social infrastructure, we must also put our research, design, product, and engineering skills to work on all aspects of public service delivery.

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Measuring a process’ memory in OS X/Linux

May 01, 2019

I recently found myself needing to measure the memory usage of a program throughout its run time, and was surprised that I didn’t find a tool out there already that did what I wanted.

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The power of being naive

April 23, 2019

Subject matter naiveté is our expertise. We’re hired to be experts in process, creation, and problem solving, and the primary tool we use to do this work is asking questions.

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Come see Ad Hoc at the Code for America Summit 2019!

April 18, 2019

On May 29 - 31, a contingent of the Ad Hoc team will be traveling to Oakland, CA for the 2019 Code for America summit where we’ll be running a hands-on workshop.

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