Building the right things for the right people
Often, public services feel like little thought went into how they’d actually be used. They can be frustrating, time-consuming, and can prevent people from accessing benefits and services.
Human-centered design addresses those challenges by changing the way software teams make decisions. Every choice is based on creating positive experiences for all users based on their needs, abilities, and the ways they interact with products and services across different channels.
Human-centered design enables agencies to:
See how Ad Hoc used human-centered design to connect people with health care advice through the Find Local Help tool.
In government and non-profit organizations, legislation, policy requirements, and legacy technology create unique challenges that can prioritize compliance over people. At Ad Hoc, we combine human-centered design with our other foundational competencies to ensure products are compliant while still being accessible and easy to use.
Every team and individual at Ad Hoc brings human-centered design into their work.
Human-centered design is about building the right thing, given the needs of users and the constraints of organizations. To find that balance, we ask a lot of questions throughout our process.
The right questions, combined with expertise in accessibility and methods like agile development and product thinking, allow teams to continuously incorporate information about their users into software development. That knowledge enables teams to build more effective products and meet the mission of their organization.
See how human-centered design can help you build products that work for people.