Mobile articles

Good government gone mobile: 5 apps that showcase the opportunity of mobile in government

July 25, 2024

In today’s digital age, native mobile applications have become essential tools for governments to provide services and information to the public.

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Mobile apps, choice, and customer experience

July 09, 2024

We believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.

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It’s time to revisit mobile apps as a part of your government CX strategy

July 08, 2024

It’s time to update our view of native mobile apps to reflect today’s reality for government agencies.

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Applying native mobile capabilities to government service delivery

June 06, 2024

Native mobile apps can and should be be a valuable part of a larger customer experience strategy, and federal agencies should examine how to best apply the benefits of mobile to the needs of their customers.

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Creating a flagship mobile app to meet Veterans’ needs

January 26, 2022

This summer, the Department of Veterans Affairs (VA) launched a new flagship mobile app built with the support of Ad Hoc to provide Veterans convenient, seamless, and secure access to their healthcare and benefits information.

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Staying ahead of the curve on mobile accessibility

September 01, 2021

We know we need to build digital services holistically and inclusively to make them available to the largest possible number of people, regardless where the compliance bar is set.

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Imagining an app to simplify student loan forgiveness

December 18, 2020

What’s needed is a simple, purpose-built website to help borrowers apply for loan forgiveness, and help them stay enrolled in payment programs.

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The 21st Century IDEA Act Playbook Part 3: Customized, mobile-friendly experiences

August 26, 2019

Today, we’ll finish up the first section of the IDEA Act with the final two requirements for public websites and digital services.

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Our four day discovery sprint with San Jose

October 25, 2018

The focus of our sprint was MySanJose, a mobile app that residents use to make service requests of five services, such as reporting abandoned vehicles, or graffiti.

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Ideas for creating mobile applications for Veterans

October 25, 2017

Recently, the U.S. Department of Veterans Affairs released a Request for Information looking for ideas in how to create mobile applications for Veterans. Here’s a summary of our response.

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