Introducing a government design system for native mobileAs we continue to explore what government design can and should be for native mobile apps, we’ll need a design system to scale this work.By: Danny ChapmanAugust 13, 2024Topics: Design, Mobile, Design SystemsRead more of Introducing a government design system for native mobile
Video: Adding a native mobile app to strengthen your CX strategyPeople like to have choices when it comes to accessing the government services they need, and they’re increasingly relying on mobile devices to do so.By: Sarah JulianAugust 5, 2024Topics: Customer Experience, MobileRead more of Video: Adding a native mobile app to strengthen your CX strategy
Good government gone mobile: 5 apps that showcase the opportunity of mobile in governmentIn today’s digital age, native mobile applications have become essential tools for governments to provide services and information to the public.By: Mark HeaddJuly 25, 2024Topics: Customer Experience, MobileRead more of Good government gone mobile: 5 apps that showcase the opportunity of mobile in government
Mobile apps, choice, and customer experienceWe believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.By: Mark HeaddJuly 9, 2024Topics: Customer Experience, MobileRead more of Mobile apps, choice, and customer experience
It’s time to revisit mobile apps as a part of your government CX strategyIt’s time to update our view of native mobile apps to reflect today’s reality for government agencies.By: Mark HeaddJuly 8, 2024Topics: Customer Experience, MobileRead more of It’s time to revisit mobile apps as a part of your government CX strategy
Applying native mobile capabilities to government service deliveryNative mobile apps can and should be be a valuable part of a larger customer experience strategy, and federal agencies should examine how to best apply the benefits of mobile to the needs of their customers.By: Danny ChapmanJune 6, 2024Topics: Mobile, IdeasRead more of Applying native mobile capabilities to government service delivery
Creating a flagship mobile app to meet Veterans’ needsThis summer, the Department of Veterans Affairs (VA) launched a new flagship mobile app built with the support of Ad Hoc to provide Veterans convenient, seamless, and secure access to their healthcare and benefits information.By: Cat Greim, Ambika RoosJanuary 26, 2022Topics: Mobile, AccessibilityRead more of Creating a flagship mobile app to meet Veterans’ needs
Staying ahead of the curve on mobile accessibilityWe know we need to build digital services holistically and inclusively to make them available to the largest possible number of people, regardless where the compliance bar is set.By: Kendra Skeene, Trevor PierceSeptember 1, 2021Topics: Accessibility, MobileRead more of Staying ahead of the curve on mobile accessibility
Imagining an app to simplify student loan forgivenessWhat’s needed is a simple, purpose-built website to help borrowers apply for loan forgiveness, and help them stay enrolled in payment programs.By: Paul SmithDecember 18, 2020Topics: Ideas, Design, MobileRead more of Imagining an app to simplify student loan forgiveness
The 21st Century IDEA Act Playbook Part 3: Customized, mobile-friendly experiencesToday, we’ll finish up the first section of the IDEA Act with the final two requirements for public websites and digital services.By: Greg GershmanAugust 26, 2019Topics: Ideas, User Experience, Mobile, Idea ActRead more of The 21st Century IDEA Act Playbook Part 3: Customized, mobile-friendly experiences