The details of how the Office of Management and Budget will interpret this mandate into regulation are still to be determined, and it’s important that those regulations provide a smart, flexible way for agencies to adopt the USWDS.

The 21st Century IDEA Act mandates that every agency prioritize public services that need modernization. The best way for agencies to prioritize their services is to thoroughly research how users interact with those services.

Today, we’ll finish up the first section of the IDEA Act with the final two requirements for public websites and digital services.

In this section, I’ll continue looking at the IDEA Act’s new requirements for public websites and digital services, including a deep dive into what it means to design services around the needs of your users.

Reading the IDEA Act, I saw much of how Ad Hoc works with our customers on government digital services. I thought it would be helpful to share our experience in implementing these kinds of digital services.