Design

Grow your design career at Ad Hoc

September 17, 2020

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We recently launched a new career ladder for the design practice. Each step has clearly-defined competencies and responsibilities that help staff chart a path for how to grow at Ad Hoc.

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Navigating government barriers to human-centered design

October 22, 2019

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Human-centered design practitioners in government face an entirely different world of constraints and incentives than their industry peers. For human-centered design folks entering government work, these constraints can feel like a barrier to designing better services.

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Human-centered design helps government make better decisions

October 16, 2019

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Why is human-centered design different? Why should you pay attention to this term, and how can it add value and meaning to government work?

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Design systems in government: How to ease handoffs

October 11, 2019

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The end of a contract and subsequent transition represents a risk: not only will the system potentially sit idle or be forgotten, but the culture change you’ve been trying to effect may stop as well.

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Design systems in government: When to start

October 03, 2019

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These two systems provide a helpful contrast for what it looks like when you begin a project with a design system and when you add it later. Let’s dig in.

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Design systems in government: Improving documentation for better collaboration

September 26, 2019

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In this post, we’re going to provide some guidance on building or maintaining the documentation for design systems, but many of these concepts could easily apply to other types of projects.

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Design systems in government: Communication is critical

September 18, 2019

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Design system communication is a two-way street. Establishing a strong communication strategy to get information from teams using the design system and provide the core team with information is critical for its success.

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Design systems in government: Less can be more

September 12, 2019

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Let’s examine two directions you can take when creating a government design system: incorporate everything into the design system, or make the design system as small and flexible as possible.

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Expanding the possible with the Find Local Help tool

June 20, 2019

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Find Local Help is a tool from Healthcare.gov that connects people to in-person, one-on-one help signing up for health insurance. In 2017, CMS contracted with Ad Hoc to improve the performance and user experience of the tool.

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The power of being naive

April 23, 2019

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Subject matter naiveté is our expertise. We’re hired to be experts in process, creation, and problem solving, and the primary tool we use to do this work is asking questions.

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Ad Hoc’s UX Principles

January 17, 2019

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Over the course of 2018, the UX team at Ad Hoc refined our principles. Because a new year is always a great time to reflect on what’s important, we’re sharing our principles here.

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UX Offsite 2017 in Portland, Oregon

July 28, 2017

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Our growing UX team got together in real life in beautiful Portland, Oregon last week to talk, work, drink lots of coffee and tea, eat, and generally, spend some quality time together.

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