Plain language may be just one facet to improving customer experience across the federal government, but it’s a powerful way agencies can make their services more accessible to everyone. Learn how the Department of Labor created plain language resources that empowered state unemployment offices to create equitable content for millions of people across the country.

Adequate funding is key to helping teams redesign government services to be more efficient and user-friendly. Read this blog post to learn why funding is so important and how agencies like the Department of Labor are using it in their digital modernization efforts to upgrade critical public benefits.

Today, Ad Hoc closed a deal to acquire Cascades Technologies, LLC, a federal IT company with decades of experience providing critical IT services to a broad range of federal agencies.

We believe customer experience should serve as more of an active “sense and respond” function that helps agencies reduce friction to service delivery, rather than just a passive reporting role.

The time is ripe to rethink how the nation’s unemployment systems, many of which still rely on manual and paper-based processes, can be improved through new technology and approaches.