John French

The Ad Hoc Incident Response Playbook: Helping you prepare for service emergencies

Imagine for a moment your team has built a digital service that thousands — or even millions — of people depend on. You’ve spent countless hours to ensure it runs smoothly and allows customers to seamlessly access the information they need. But one day the service unexpectedly shuts down, nobody can log in to their accounts, and help requests and frustrated messages come flooding in. What do you do?

Design systems in government: Improving documentation for better collaboration

In this post, we’re going to provide some guidance on building or maintaining the documentation for design systems, but many of these concepts could easily apply to other types of projects.

Design systems in government: Less can be more

Let’s examine two directions you can take when creating a government design system: incorporate everything into the design system, or make the design system as small and flexible as possible.

The 21st Century IDEA Act Playbook Part 5: Scaling design systems

The details of how the Office of Management and Budget will interpret this mandate into regulation are still to be determined, and it’s important that those regulations provide a smart, flexible way for agencies to adopt the USWDS.

Ad Hoc's design team experiments with a book club

Four months ago, when so much felt uncertain and I was getting ready to begin my first day at Ad Hoc, passages from Bird by Bird are what made the excitement swallow the anxiety in my stomach.

Authorization to Operate Field Guide

The Ad Hoc Incident Response Playbook