What research can do: A maturity model for government agencies
March 10, 2021
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Research
Ad Hoc’s research practice helps customers understand the problem, the world around it, and the needs of users.
Researchers solve problems by asking many questions, clarifying and documenting the answers, and presenting the data for decision-making. Early in a project, we do discovery research to gain a foundational understanding of the context, problem, and users. Working iteratively within agile sprints, we do usability research to determine whether the solution meets people's needs and how we can improve it.
This process makes sure teams spend time and effort in the most useful ways. It also centers the solution on the humans who will use it. While we advocate for the people who use what we’re building, we also balance regulations and business and stakeholder needs.
Research team skills
- User testing
- Usability testing
- Human-centered design
- Design and discovery research
- Service design
- Business ethnography
- Persona definition
- Research logistics
UX Principles
- We collaborate with and listen to users, government stakeholders, and agency partners.
- We design in the open and are transparent about our process.
- We design for all people and abilities.
- We create straightforward systems, and we respect users’ time.
- We design for the long haul.
- We raise expectations for government digital services.
Our Research team
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Natassia Chowthi
Research
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Laura Ellena
Research, Leadership
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Mike Eng
Research
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Elissa Frankle Olinsky
Research
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Evangeline Garreau
Research
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Crystal George
Research
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Tyreek Houston
Research
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Will Kim
Research
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Alex Mack
Research
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Jimmy McConnell
Research
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Cindy Merrill
Research
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Hercules Randolph
Research
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Tine Reese
Research
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Jenny Spadafora
Research
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Liz Straghalis
Research
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Dave Sukharan
Research
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Maria Vidart-Delgado
Research
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Lauryl Zenobi
Research
We’re hiring
We're looking for technologists with a wide range of skills and experiences to join our team. Find your place today.
Join our teamRecent Research posts
Finding your place on Ad Hoc's research team
September 23, 2020
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The new Ad Hoc Government Digital Services Playbook
August 18, 2020
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How to create an inclusive user research environment
June 18, 2020
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How to keep your research practice going in a remote world
May 12, 2020
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Accessibility Camp 2020
April 20, 2020
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